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David Alan Carter, a former professional resume writer, brings an insider's perspective to his reviews of popular online resume writing services. For Craft Resumes, Carter takes a critical look at methods of operations, customer service, pricing and more.

Craft Resumes Review | Company's Home Page


Impartial data, expert analysis

Craft Resumes Review

Below, find my take on the popular resume service Craft Resumes. Thoughts in general, as well as Pros & Cons, Pricing Points, Fast Facts, details from Better Business Bureau reports, and Complaints Summary. Active links where available. --David Alan Carter Review...
Initial Thoughts, Pros & Cons, Recommendation
About Craft Resumes...
Pricing Points, Fast Facts, BBB, Complaints

A relative newcomer in a crowded field, appears to be firing on all cylinders.

Let's jump right to it.

What I Liked (the Pros)

Know your writer. The company identifies their writers by name and photo, offers a brief bio and specialization, and then lines up personal testimonials from clients. What's more, you can view samples of each writer's work, and see how many projects they've completed (and how many they're currently working on). If you like what you see, you can hire that specific writer.
Telephone consultation. Your writer will conduct a 45-minute telephone/Skype interview to better determine your career goals and clarify any issues around your work history.
Sample resumes display good workmanship; the writing quality is quite professional, layouts are contemporary, and use of bullet points and design elements are effective.
Money back? You're covered by a 100% money back guarantee for up to 3 days after receiving the first draft of your resume. You can request any changes to it during that time -- and receive the final document -- or simply request your money back.
Free resume critique.

What I Didn't Like (the Cons)

That "relative newcomer" status that I mentioned in the opening. That's not a knock on the company per se, but more a reflection of my caution when it comes to new products and services.

Review Summary and Recommendation

The writers all appear to have industry certification, and hail from diverse backgrounds. That's good. But the fact that you can choose your writer after having reviewed his/her bio, sample resumes and testimonials is huge.

Pricing is quite reasonable, especially given the time commitment each writer makes for a telephone consultation with clients. And BTW, those who've read my reviews know what I think of telephone consultations: they are key to developing resumes that outperform.

Still, given my guarded nature for web-based products and services that haven't withstood the test of time for a decade or more, I hesitate to give a full-throated recommendation.

But so far, I like what I see.

Best of luck,
David Alan Carter

Pricing Points:

Professional Resume: $139.00

Resume and Cover Letter Packages for...

Recent Grads Professionals with 2+
years experience
Executives with 10+
years experience
$188.00 $278.00 $388.00
Fast Facts:
Company founded in September 2014.

Parent company: Plan B Services LLC.

Additional companies under the Parent:
-- (essay writing service)
-- (essay writing service)

Mailing Address: 3422 Old Capital Trail, Suite 700, Wilmington, DE 19808

Operates via a network of Certified Professional Resume Writers.
Products include: Resume Writing, CV Writing, LinkedIn Profile Development, Cover Letter, Follow-Up Letter, Thank-You Letter.
Better Business Bureau:
"A-" on a scale of A+ to F.

BBB file opened on February 16, 2016.

Link to the company's BBB Business Review.


There has been one complaint filed and closed with the BBB in the past three years. While that is a relatively low number for a business this size, the fact that it remained unresolved to the customer's satisfaction contributed negatively to the BBB's rating.

BTW, that one complaint had nothing to do with quality of workmanship or customer service. Indeed, the complain wasn't even from a customer, but rather a competitor with a marketing grievance.

Zero complaints posted on Internet forums, at least as of 12/4/2016.

NOTE: This website is monetized through the use of Affiliate Programs with the online providers we review. Read our Disclosure Statement for more information on our Affiliate Relationships.

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