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David Alan Carter, a former professional resume writer, brings an insider's perspective to his reviews of popular online resume writing services. For The Resume Center, Carter takes a critical look at methods of operations, customer service, pricing and more.

The Resume Center Review | Company's Home Page

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The Resume Center Review

Below, find my take on the popular resume writing service The Resume Center (part of the James Innes Group). Thoughts in general, as well as Pros & Cons, Pricing Points, Fast Facts, details from Better Business Bureau reports, and Complaints Summary. Active links where available. --David Alan Carter

The Resume Center Review...
Initial Thoughts, Pros & Cons, Recommendation
About The Resume Center...
Pricing Points, Fast Facts, BBB, Complaints

Founded by best-selling author James Innes, The Resume Center is one of four companies under the umbrella of the James Innes Group and is the resume consultancy geared for the U.S. marketplace (in the UK, they go by the name The CV Centre).

Since 1998, the company has grown to become one of the largest in the country employing a network of more than 200 contract writers and interview coaches. Taken collectively, the James Innes Group has a commanding international presence with offices in locations ranging from the UK and Ireland to Germany, Australia and New Zealand.

That growth is attributable largely to the skills and talents of career expert James Innes. Having authored five best-selling career-related books, Innes is regularly quoted in the media and in demand as a guest speaker at recruitment fairs and conferences.  

What I Liked (the Pros)

A respected name heads the company. Career specialist James Innes has the credentials you want as the man in charge. With his name and face figuring prominently on the website, one could make the case that reputation matters. And that's a positive for clients.

Note: Innes actually writes resumes himself. See pricing points at right for details.

In addition to writing resumes, the company offers a service to write job application forms, something I haven't seen before. You provide the application form, or point to it online, and they'll prepare a report detailing what to write in each section.
Excellent guarantee. They guarantee you'll be satisfied with your resume. If not, and if they can't fix the issues, they'll refund your money. Guarantees don't get much better than that.
Free resume review service.

What I Didn't Like (the Cons)

Resume examples. While they were acceptable in terms of contents (i.e. sentence structure, grammar, etc.), layout was simplistic and at times difficult to read. For example, I noted an over-reliance on bullet points in defining job experiences while the profile or summary sections could actually use a few bullet points to break up overly long text sections.

Update: As of 02/28/2017, all resume samples have mysteriously disappeared from the company's website.

Update: As of 08/14/2017, a company representative reports that the disappearance resulted from a website redesign. They are currently working on a new page of samples.

Don't expect a telephone consultation with your writer. That's perhaps understandable given the pricing points of the company. You can conduct direct messaging with your writer, and that's good. Still, I believe any resume written by any company will suffer without an actual phone conversation.

Update: As of 08/14/2017, Phone Consultation is now available with your writer for an additional $32.00.

An uneasy sense that quality is spotty. This, after reviewing numerous recent customer complaints and after conversations with former writers. Granted this is a large company doing a lot of work both domestic and international. And I'm sure that many resumes/CVs are written expertly and win the approval of the customer. But complaints regarding workmanship, customer service, and resume delays are real (see right column).

Review Summary and Recommendation

While you won't see the quality of workmanship that some of the other (and more expensive) A+ services can produce, for those on a limited budget, The Resume Center offers a service that will likely improve the look of your resume--especially if the alternative is to do it yourself.

Still, prospective customers need to be aware that some clients have had quite negative experiences with the company, and their BBB rating has been all over the map, sliding from an A to a D+ and then back to the current A+. That said, the money-back guarantee gives considerable assurance.

While I remain cautious, I believe the company deserves consideration. And to those with the resources to tap James Innes to personally prepare their document, that service is a clear winner.

To explore further...

TheResumeCenter.com

Best of luck,
David Alan Carter

Pricing Points:
Starter Level Intermediate to Senior Level Advanced
$55.00 $70.00 - $95.00 $110.00

Personal Call, Consultation and Resume Tailored by
James Innes
$470.00
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Fast Facts:
Company founded in 1998.
Parent company: James Innes Group.

Mailing Addresses:

The Resume Center
600 Third Avenue, 2nd Floor
New York City, NY 10016

The Resume Center
11601 Wilshire Boulevard, Suite 500
Los Angeles, CA 90025

Operates via a network of more than 200 contract freelance writers and interview coaches.

An equal if not larger online presence appears to be the company's UK alias, The CV Centre, serving clients in Britain, Europe and beyond.

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Better Business Bureau:
"A+" on a scale of A+ to F.

BBB file opened August 27, 2014.

Link to the company's BBB Business Review.

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Complaints:

The number of complaints filed with the BBB "for a business of this size" was below average (specifically, 0 in the past three years).

Zero is good.

The online review community TRUSTPILOT currently gives the company 4 stars on a scale of 1-5 stars.

That's pretty good. And there's a lot of positive feedback.

But complaints still abound. And those complaints from aggrieved customers run the gamut from poor writing quality to long delays in getting the finished product.

Among recent reviews, notable headings include: "Meaningless Waffle," "Copy and Paste Job," and "8 Days Have Passed and No Service Provided."

Go to Trustpilot Reviews.

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