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David Alan Carter, a former professional resume writer, brings an insider's perspective to his reviews of popular online resume writing services. For Distinctive Documents, Carter takes a critical look at methods of operations, customer service, pricing and more.

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Michelle Dumas' Distinctive Documents Review

Below, find my take on Michelle Dumas' executive resume service Distinctive Documents. Thoughts in general, as well as Pros & Cons, Pricing Points, Fast Facts, details from Better Business Bureau reports, and Complaints Summary. Active links where available.
--David Alan Carter

Distinctive Documents Review...
Initial Thoughts, Pros & Cons, Recommendation
About Distinctive Documents...
Pricing Points, Fast Facts, BBB, Complaints

When evaluating companies that claim an expertise in writing resumes for executives, it pays to start at the top. That is, the top of the company in question. Who runs the firm? What qualifications does he or she bring to the table? Does the CEO foster a corporate culture that prioritizes quality and customer service?

This review of Distinctive Documents (Distinctive Career Services, LLC) is thereby off to a roaring start. CEO Michelle Dumas is the real deal; top-tier certifications, multiple award winner in national competitions, published author, and a sought-after contributor to more than 12 top-selling resume books.

What I Liked (the Pros)

Writers are supremely qualified and talented. Each and every writer has at least one industry certification and many hold more than that. These are certifications such as Nationally Certified Resume Writer (NCRW), Certified Professional Resume Writer (CPRW), and Master Resume Writer (MRW). And while each writer has years of experience in resume writing, they also have practical, real-world experience in fields as recruiting, human resources, and counseling.
The supervision is real. The company CEO is very much hands-on. While you'll be working directly with your writer, behind the scenes Michelle Dumas oversees and supervises all projects -- including yours; consulting with your writer and advising on content and design strategies.
Telephone consultation. Your project includes up to an hour of telephone time with your writer.
Satisfaction is guaranteed. Even if that means pairing you with another writer and rewriting the resume at no charge.
Samples speak volumes. The samples of executive resumes, available on the website, showcase talents far above those found with more typical writing services.
Want Michelle herself to write your resume? The company owner works selectively and exclusively with a very small number of executive clients (20 annually). Price commensurate. Details on the website.

What I Didn't Like (the Cons)

Don't expect a rush service here. A first draft will generally be ready within 10 days of submitting all necessary information. The company offers no provision for more urgent needs.

Note: This is less a criticism of the company and more of a heads-up for prospective clients. If you need a resume yesterday, you'll need to look elsewhere.

Review Summary and Recommendation

An internet pioneer in the world of resume writing, Distinctive Documents has earned its place at the top of the industry; over 20 years in business and over 10,000 powerful resumes that have given their owners a distinctive edge in competitive job markets.

With an accomplished team of writers, each of whom is mentored and supervised on every project by CEO Michelle Dumas, document quality is uncompromising and customer service exceptional.

For resume writing in general, but executive resume writing in particular, I have no trouble recommending...

Distinctive Documents

Best of luck,
David Alan Carter

Pricing Points:

NOTE: Prospective clients request a quote. Exact pricing is based on factors such as profession, level of responsibility, length of employment and career objective.

The current range for various projects is as follows: 

Entry Level Mid Level Executive
$395 $595-695 $895
Fast Facts:
Company Founded: 1996

Mailing Address: P.O. Box 151
Sanbornville, NH 03872

Michelle Dumas is a dual-certified professional resume writer (CPRW and NCRW), with the following credentials:

  • Certified Personal Branding Strategist
  • Credentialed Career Master
  • Certified Employment Interview Professional
  • Job & Career Transition Coach

Published author and contributor to more than 12 top-selling books on resume writing and job searching.

4X winner and 5X nominee of the prestigious TORI Award, an annual presentation by Career Directors International in recognition of cutting-edge resume writing.

Served by invitation from 1998-2004 on The NRWA* Certification Commission, and 2006-2015 on the NRWA Certification Commission Advisory Board, training and setting quality standards for resume writers nationwide.

Psychology degree earned Summa cum Laude.

*The National Resume Writer's Association

Better Business Bureau:
"A+" on a scale of A+ to F.

A BBB Accredited Business since 03/06/2016.

Link to the company's BBB Business Review.

Zero complaints filed with the BBB.

A search of popular complaint sites and career-related forums found zero complaints.

NOTE: This website is monetized through the use of Affiliate Programs with the online providers we review. Read our Disclosure Statement for more information on our Affiliate Relationships.

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