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David Alan Carter, a former professional resume writer, brings an insider's perspective to his reviews of popular online resume writing services. For Resume Edge, Carter takes a critical look at methods of operations, customer service, pricing and more.

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Resume Edge Review

Below, find my take on the popular resume service Resume Edge. Thoughts in general, as well as Pros & Cons, Pricing Points, Fast Facts, details from Better Business Bureau reports, and Complaints Summary. Active links where available. --David Alan Carter

Resume Edge Review...
Initial Thoughts, Pros & Cons, Recommendation
About Resume Edge...
Pricing Points, Fast Facts, BBB, Complaints

Online since 1998, has developed a network of resume writers -- current count 50+ -- who hail from corporate and government backgrounds including AT&T, General Dynamics, HBO, Johnson & Johnson, Lockheed Martin, Exxon-Mobil, Pfizer, The Federal Reserve, and many more. Between that diverse spread of talent, they're confident they can match the resume needs of practically any client.

That confidence is shared. Resume Edge was the selected resume partner for the Yahoo job search engine HotJobs, technical and engineering career website, the Wall Street Journal's, and a number of other high-profile career services providers. And the U.S. Air Force.

What I Liked (the Pros)

Their emphasis on hiring Certified Professional Resume Writers. I've looked at their application and selection process; it's pretty tough. From the client's point of view, the company assures that every resume written will meet all industry standards set forth by the Professional Association of Resume Writers (PARW) as well as's own standards of excellence.
Ability to discuss your career goals with your writer. The company gathers the bulk of the necessary information via an online questionnaire -- which is pretty common. But your writer will also give you a phone call to introduce himself or herself, and discuss the project. That's a good thing.
They offer "before and after" samples on their site. I much prefer that one-two combination, as it gives the reader a reference point to better assess the writing talent.
And the talent expressed in those samples? It's quite good. Writing appears expert and polished; writers know what to include, what to leave out. Layouts incorporate good use of bullet points and white space.
Price buys you up to two rounds of revisions within their 7-day review period. That should be sufficient.
Customer support is available 7 days a week.

What I Didn't Like (the Cons)

Nothing negative at this time.

Review Summary and Recommendation

Quality of workmanship is quite good, prices are competitive, and customer service exceeds expectations. Affiliations speak volumes (i.e. The U.S. Air Force), as does their rating with the BBB. Genuinely, Resume Edge is one of the leading online resume writing and editing services with over 100,000 resumes under their belt. Despite a BBB rating that recently slipped a notch, I have no trouble recommending...

Best of luck,
David Alan Carter

Pricing Points:
Entry Level Professional Executive
$119.00 $249.00 $399.00
Fast Facts:
Company founded in 1966; Online since 1998.
Parent company: Peterson's Nelnet LLC. Company also operates an admissions and academic essay editing service as well as a publishing division--primarily study aids, academic directories and career planning publications. Nelnet, Inc. is a publically-traded corporation.

Mailing Address: ResumeEdge c/o Nelnet
2000 Lenox Drive, Second Floor
Lawrenceville, NJ 08648

Operates via a network of independent, freelance resume writers. Ongoing recruiting efforts favor Certified Professional Resume Writers (CPRW) and Nationally Certified Resume Writers (NCRW) as being the "preferred candidates."
Customer satisfaction rating of more than 98% (as reported by company).

Better  Business Bureau:

"B-" on a scale of A+ to F.

A BBB Accredited Business since 2008.

Link to the company's BBB Business Review.

The number of complaints filed with the BBB "for a business of this size" was below average, and actually helped raise the company's rating. However, in two instances, the BBB did not receive a response from the company regarding a complaint. That misstep appears to have cost them a ratings move from A+ to B-.
Minimal complaints posted on Internet forums. In fact, we could only find one from the site, dating back to November 2010. And this complaint in particular was followed up and addressed by Edge management, noting that the customer received a full refund.

NOTE: This website is monetized through the use of Affiliate Programs with the online providers we review. Read our Disclosure Statement for more information on our Affiliate Relationships.


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