A relative newcomer, Resume2Hire.com is offering you either the bargain of the day, or a resume that's not worth the email attachment it's printed on. Which is it?

What I Liked (the Pros)

What I Didn't Like (the Cons)

The Better Business Bureau saw fit to drop this company's rating from an acceptable B+ to an F (see update below). Reading over the complaints posted on the BBB's site, there appears to be ongoing issues with writing quality, timeliness, and customer service in general (a number of complaints never even generated a response from company management).

Update: As of August 16, 2017, the BBB score is B.

You'll need to move on the guarantee. The company guarantees your satisfaction with the finished product, and includes this statement on their home page: "This means unlimited revisions until you are 100% satisfied." In actuality, after reading their TOS (Terms Of Service) you've got 7 days after you've received your revised resume to initiate any further revisions.

Go beyond the 7 days, and expect to be billed for editing services at the rate of $50 per hour.

Contact information could be made more accessible. The company's "contact" page is set up for email and instant messaging. I'm fine with that, but I would also like to see a phone number and a mailing address. The latter helps provide at least a modicum of security to users that the company they're dealing with has an established, physical location and not operating out of a hotel room in Bangkok.

Update: As of August 16, 2017 the company has removed their "contact" page entirely. Having looked over the website with a fine-tooth comb, there appears absolutely no way to contact the company by any means whatsoever. This is not a good sign.

Review Summary and Recommendation

So, is Resume2Hire.com cranking out worthy resumes at a most reasonable price? The answer is an unequivocal... maybe not.

Those who have read my reviews know that I'm an advocate of resume writers conducting consultative interviews with their clients prior to crafting the resume. An interview is the best way to gather the nuanced information that will -- in the hands of a pro writer -- deliver a resume that propels the candidate above the competition.

But beyond the lack of nuanced data gathering, this company has a level of customer complaints that is simply unacceptable (read about it in the sidebar to the right). In fact, this is from the BBB's website: "A number of consumers are reporting the they received unsatisfactory finished products provided by the company (resume, cover letter) which contain some or all of the following: grammatical or punctuation errors; insufficient job history or descriptions; inconsistent format."

With the recent change in company ownership, BBB ratings roller-coasting between F and B, and more dissatisfied customers than I've see at any other similar outfit, I am unable to recommend this company.

The following link is provided in case you want to verify for yourself, but until they permanently address the ongoing issues regarding product quality and customer service, I recommend avoiding...

Resume2Hire.com 

Best of luck,
David Alan Carter